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Privacy Policy

Privacy Policy
Effective Date: February 18, 2026

JoeCleans (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We may collect the following information when you contact us, request service, schedule an appointment, or use our website:

  • Contact information: name, phone number, email address
  • Service information: service address, appointment details, notes related to your service request
  • Communication information: records of calls, emails, and text messages with us (including message content and timestamps)
  • Website information: basic analytics data such as IP address, browser type, device information, and pages visited (if analytics tools are used)

How We Use Your Information

We use your information to:

  • Schedule and provide services
  • Send appointment confirmations, reminders, arrival notifications, and other service updates
  • Follow up after service for satisfaction and quality purposes
  • Respond to questions and customer support requests
  • Improve our operations, training, and customer experience
  • Comply with legal, tax, or regulatory obligations

Text Messaging (SMS)

If you opt in to receive text messages from JoeCleans, we will use your mobile number to send you text messages related to appointment updates and service follow up. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP.

We do not sell or share your mobile number or SMS opt-in consent with third parties for their marketing or promotional purposes. We may share information with service providers that help us deliver communications (for example, our phone/SMS platform and scheduling or customer management systems).

How We Share Information

We may share your information:

  • With service providers that help us run our business (communications platforms, scheduling software, payment processors, website hosting, and analytics providers)
  • If required to comply with law, legal process, or government requests
  • To protect the rights, safety, and security of our business, employees, and customers

We do not sell your personal information.

Data Security

We take reasonable administrative, technical, and physical steps designed to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

Your Choices

  • You can opt out of text messages at any time by replying STOP.
  • You can request access, correction, or deletion of your personal information by contacting us (see “Contact Us” below), subject to legal and operational requirements.

Data Retention

We keep information as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. We may retain certain records even after you request deletion if required for legal, tax, or operational reasons.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version.

Contact Us

JoeCleans
Phone: 508-886-2225
Email: support@joecleans.com